Bureau Operations Manager
1 month ago
The Bureau Operations Manager will oversee the day-to-day running of our wet side operations, ensuring smooth and efficient management of health and safety on poolside. This includes responsibility for managing a team of lifeguards, coordinating timetables, events, and rotas, as well as acting as duty manager for the leisure centre.
This role requires strong leadership skills, with a focus on ensuring all operations flow smoothly and that company goals are met. Key responsibilities include:
- Line management of a team of lifeguards, providing guidance and support to ensure excellent customer service and high standards of poolside safety
- Supervising and coordinating regular maintenance and cleaning of the facility, including pool hygiene and safety checks
- Dealing with any H&S incidents, accidents, safeguarding concerns, and reporting on the management system
- Coordinating events and activities such as galas and holiday camps, ensuring seamless delivery and maximum customer satisfaction
- Providing first-class customer service to all users of the facility, addressing any queries or complaints in a professional and courteous manner
In return for your hard work and dedication, we offer:
- A competitive salary of £32,000 - £40,000 per annum, depending on experience
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Lampton Rewards - discounts and offers from top brands and services
- EE rewards - 20% off phone, sim, and mobile broadband
- Enhanced Maternity and Paternity leave
- Pension Scheme
- Refer a Friend Scheme offering up to £250 for each new employee referred
- Staff wellbeing services, including access to online GP, occupational health, and EAP
- Eye care vouchers and support towards glasses
- Cycle to work scheme
- Electric Car salary sacrifice scheme
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