Airport Operations Manager

18 hours ago


Hounslow, Greater London, United Kingdom British Airways Full time

A World of Opportunities

Becoming a Customer Operations Manager at British Airways offers you the chance to lead a team delivering safe, punctual, and world-class operations at Terminal 5.

This challenging role requires a seasoned Operational leader who can manage complex situations, drive continuous improvement, and maintain a strong focus on safety.

As a key member of the Management team, your influence will be pivotal in shaping our customer service strategy and driving operational excellence.

The Job Description:

You will relish challenges, find motivation in empowering a large team of customer colleagues, and be dedicated to unlocking their full potential to deliver exceptional customer satisfaction and operational performance.

Your daily focus will be on ensuring the team achieves outstanding standards, embracing continuous improvement while maintaining an unwavering commitment to safety, and managing the operation in times of disruption.

Requirements:

Our ideal candidate will have significant operational airport experience, strong people management skills, and a proven track record of leading teams to achieve exceptional results.

Additionally, they must be able to hold an airside pass and demonstrate a deep understanding of trade unions.

Why Choose British Airways?

We offer a comprehensive rewards package, including unlimited basic and premium standby tickets on British Airways flights, as well as up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

We're committed to becoming a Better BA, and we welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer service.



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