Guest Services Representative

4 weeks ago


London, Greater London, United Kingdom The Clermont Victoria Full time

The Role

We are seeking a passionate and empathetic Guest Services Representative to join our team at The Clermont Victoria. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

What We Look For

  • A passion for delivering the highest levels of service with a desire to learn and progress
  • Comfortable in a front-line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Demonstrable desire to pursue a hospitality career
  • Able to work effectively as part of a team
  • Previous experience in a fast-paced service environment

What's in it for You?

  • Great development opportunities
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program


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