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Customer Experience Specialist
1 month ago
Are you looking for a dynamic and fast-paced environment where you can make a real difference in people's lives? As a Team Member at Hollywood Bowl Group, you'll be at the heart of our customer's journey, providing exceptional service and creating unforgettable experiences for our guests.
Here's what you can expect from this exciting role:
Deliver outstanding customer service, ensuring every guest has an enjoyable and memorable experience
Work collaboratively with your team to create a welcoming and inclusive atmosphere
Be flexible and adaptable, with a willingness to learn and take on new challenges
Contribute to the success of our centres, helping us to achieve our goals and exceed our customers' expectations
Enjoy a range of benefits, including access to apprenticeship programmes, in-house management training, and opportunities for career progression
Be part of a fun and supportive team, where everyone is encouraged to grow and develop their skills
About Us
Hollywood Bowl Group is a leading provider of experiential family entertainment, with a passion for bringing people together and creating lasting memories. We're proud to operate 74 centres across the UK and 13 centres in Canada, under the Hollywood Bowl, Puttstars, and Splitsville brands.
As a Team Member, you'll be part of a dynamic and ambitious team, committed to delivering exceptional customer experiences and driving business growth. If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you
What We Offer
Competitive hourly rate
Access to apprenticeship programmes and in-house management training
Optional pension plan
Additional days holiday with length of service up to five days
Ongoing training and development, with opportunities for career progression
Free game vouchers every month
30% discount off food and drink for you and up to five friends
50% off food when you are working
Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
Financial long service awards
A £15 donation to our dedicated charity partner when you complete your induction
Enhanced maternity, paternity, adoption, and shared parental leave benefits
Opportunity to join our healthcare cash plan
What You'll Need
To be a successful Team Member, you'll need to be:
A great communicator, with excellent customer service skills
Flexible and adaptable, with a willingness to learn and take on new challenges
A team player, with a positive and supportive attitude
Basic literacy and numeracy skills
Available to work a range of shifts, including evenings, weekends, and public school holidays
How to Apply
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and ambitious team, we'd love to hear from you Please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you