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Customer Experience Specialist

1 month ago


Basildon, Essex, United Kingdom Hollywood Bowl Group Full time
About the Role

Are you looking for a dynamic and fast-paced environment where you can make a real difference in people's lives? As a Team Member at Hollywood Bowl Group, you'll be at the heart of our customer's journey, providing exceptional service and creating unforgettable experiences for our guests.

Here's what you can expect from this exciting role:

⁠ ⁠Deliver outstanding customer service, ensuring every guest has an enjoyable and memorable experience

⁠ ⁠Work collaboratively with your team to create a welcoming and inclusive atmosphere

⁠ ⁠Be flexible and adaptable, with a willingness to learn and take on new challenges

⁠ ⁠Contribute to the success of our centres, helping us to achieve our goals and exceed our customers' expectations

⁠ ⁠Enjoy a range of benefits, including access to apprenticeship programmes, in-house management training, and opportunities for career progression

⁠ ⁠Be part of a fun and supportive team, where everyone is encouraged to grow and develop their skills

About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, with a passion for bringing people together and creating lasting memories. We're proud to operate 74 centres across the UK and 13 centres in Canada, under the Hollywood Bowl, Puttstars, and Splitsville brands.

As a Team Member, you'll be part of a dynamic and ambitious team, committed to delivering exceptional customer experiences and driving business growth. If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you

What We Offer

⁠ ⁠Competitive hourly rate

⁠ ⁠Access to apprenticeship programmes and in-house management training

⁠ ⁠Optional pension plan

⁠ ⁠Additional days holiday with length of service up to five days

⁠ ⁠Ongoing training and development, with opportunities for career progression

⁠ ⁠Free game vouchers every month

⁠ ⁠30% discount off food and drink for you and up to five friends

⁠ ⁠50% off food when you are working

⁠ ⁠Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders

⁠ ⁠Financial long service awards

⁠ ⁠A £15 donation to our dedicated charity partner when you complete your induction

⁠ ⁠Enhanced maternity, paternity, adoption, and shared parental leave benefits

⁠ ⁠Opportunity to join our healthcare cash plan

What You'll Need

To be a successful Team Member, you'll need to be:

⁠ ⁠A great communicator, with excellent customer service skills

⁠ ⁠Flexible and adaptable, with a willingness to learn and take on new challenges

⁠ ⁠A team player, with a positive and supportive attitude

⁠ ⁠Basic literacy and numeracy skills

⁠ ⁠Available to work a range of shifts, including evenings, weekends, and public school holidays

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and ambitious team, we'd love to hear from you Please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you