Global Customer Support Specialist

3 days ago


Basildon, Essex, United Kingdom Vontier Full time
Job Description

We are seeking a skilled Global Customer Support Specialist to join our team in Basildon. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional technical support and guidance.

Responsibilities
  • Provide remote technical assistance to customers via phone, email, or chat, troubleshooting and resolving issues with fuel pumps and forecourt equipment.
  • Analyse equipment located on client sites, assisting with mapping and programming, running history reports and investigations.
  • Work closely with field engineers to resolve complex issues that cannot be resolved remotely.
Requirements
  • Previous experience in a remote helpdesk or contact centre environment.
  • Excellent verbal and written communication skills, with the ability to gather information and guide customers remotely.
  • Strong organisational skills and attention to detail.
  • Calm under pressure, with the ability to make decisive decisions.
Working Conditions

This is a full-time position, working 7 days a week, including weekends and bank holidays. The role involves split office and home working, with out-of-hours cover provided on a rota basis.

Benefits

As a Global Customer Support Specialist, you will receive a competitive salary of £35,000 - £45,000 per annum, depending on experience. You will also have access to a range of benefits, including overtime pay, pension scheme, and opportunities for career development.



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