Customer Service Export Specialist
1 month ago
Job Summary:
The Customer Service Export Specialist is responsible for providing excellent customer service to our customers and overseas partners. This includes managing and processing Export jobs from quotation to delivery, including costing and invoicing, and completing all HMRC Customs Clearance requirements for our clients.
Key Responsibilities:
- Prioritize workflow to ensure all aspects of work are carried out in a timely manner.
- Work closely with colleagues to maintain the highest possible operational performance and customer service.
- Develop constructive relationships with key customers and suppliers to resolve any concerns and implement corrective action.
- Maintain effective communication and relationships with overseas partners.
- Ensure all consignments are loaded onto a system prior to departure, either manually or via EDI, checking accuracy of paperwork and information provided.
- Forward all pre-alert documentation to overseas partners within five days of shipped in board.
- Ensure all relevant information and instructions from customers are available to complete custom clearance on exports, allowing release of cargo.
- Provide Transport Companies with all relevant information to ensure customer collection requirements are met.
- Ensure all files are costed and invoiced prior to export.
- Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
- Identify and provide early warning to the direct line manager on any issues and problems that could have an adverse effect on deadlines, escalating up the line and informing the sales manager shown on the account if necessary.
- Take ownership of all accounting issues and queries as directed by management.
- Assist with insurance claims in line with company procedures as requested by management.
- Ensure all Customer SOP's/SLA's are followed at all times.
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