Customer Liaison Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Liaison Specialist to join our team at Daniel Owen Ltd. As a key member of our team, you will be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that our contractual Service Level Agreements are met and no false promises are given.
Your Key Responsibilities
- Liaise with our supervisory teams and regional buyers to ensure materials/equipment is ready for use at the agreed appointment times.
- Actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure.
- Instil customer confidence through excellent communication and problem-solving skills.
About You
We are looking for a candidate with good working knowledge of Microsoft Office, strong administration, organisational, and communication skills, both written and verbal. Previous experience within the repairs and maintenance sector or a trade-based background is essential.
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