Customer Liaison Specialist

3 weeks ago


Basildon, Essex, United Kingdom Daniel Owen Ltd Full time

About the Role

As a key member of our team at Daniel Owen Ltd, you will be responsible for scheduling appointments to ensure Service Level Agreements are met and no false promises are given. You will liaise with clients, sub-contractors, suppliers, and supervisors to discuss complex repairs, demanding customers, and those who have suffered service failure, aiming to instil the customers confidence.

Key Responsibilities

  • Schedule available operatives and subcontractors to jobs
  • Liaise with our supervisory teams and regional buyers to ensure materials/equipment is ready for use at agreed appointment times
  • Discuss complex repairs, demanding customers, and those who have suffered service failure

About You

Candidates will have good working knowledge of Microsoft Office, strong administration, organisational, and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.



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