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Customer Liaison Specialist
1 month ago
About the Role
We are seeking a skilled Customer Liaison Specialist to join our team at Daniel Owen Ltd. As a key member of our operations team, you will be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments and ensure our contractual Service Level Agreements are met.
Key Responsibilities
- Liaise with our supervisory teams and regional buyers to ensure materials/equipment is ready for use at agreed appointment times.
- Actively schedule available operatives and subcontractors to jobs, discuss complex repairs, and demanding customers.
- Instil customer confidence by resolving service failures and addressing customer concerns.
About You
To be successful in this role, you will have good working knowledge of Microsoft Office, strong administration, organisational, and communication skills, both written and verbal. You will also have excellent customer service skills and previous experience within the repairs and maintenance sector or a trade-based background.
