Relationship Builder

2 weeks ago


Manchester, United Kingdom IP Integration Full time
Job Title: Relationship Builder

About the Opportunity:
This is an exciting opportunity to join IP Integration as a Relationship Builder. The successful candidate will be responsible for building and maintaining strong relationships with our customers, ensuring they receive exceptional service delivery. The role involves developing, operating, and continually improving services for our customers, as well as managing and communicating with key stakeholders internally and externally.

Key Responsibilities:
  • Build and maintain strong relationships with customers, ensuring they receive exceptional service delivery
  • Develop, operate, and continually improve services for customers
  • Communicate effectively with key stakeholders internally and externally regarding service delivery
  • Identify, mitigate, and manage risks to and within services
  • Manage service transitions, onboarding, and migration processes for customers adopting, upgrading, changing, or exiting IPI services

Requirements:
  • Strong knowledge of UC, Contact Centre, and IT environments
  • Excellent interpersonal and communication skills, great problem-solving abilities
  • Good collaboration, communication, and presentation skills using MS 365 Suite and other tools
  • Good knowledge of Service Transition methodologies

Estimated Salary:

$80,000 - $120,000 per annum, depending on experience.



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