Digital Solutions Director

6 days ago

StainesuponThames, Surrey, United Kingdom ADP Full time
Job Description

**Digital Solutions Director**

We are seeking a highly skilled and experienced Digital Solutions Director to join our team at ADP. As a key member of our Digital Operations and Transformation Services team, you will be responsible for leading the development and execution of digital product roadmaps for various digital products.

**Key Responsibilities:**

  • Lead and manage a team of technical support professionals, providing mentorship, coaching, and guidance.
  • Develop and implement technical support policies, procedures, and workflows to ensure timely and effective support for staff.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Ensure that all infrastructure and applications are up-to-date and meet security and compliance standards.
  • Manage code/infrastructure deployments, including governance of documentation.
  • Develop and implement customer feedback mechanisms to gather insights and identify areas for improvement.
  • Optimize the support process, improving support communications, managing bot capacity, and creating/managing bot performance dashboards.
  • Develop and maintain relationships with Business Units, understanding their needs and ensuring that their issues are addressed in a timely and professional manner.
  • Create and maintain technical documentation, ensuring that it is up-to-date and accurate.
  • Ensure compliance with all relevant regulations and standards.

**Requirements:**

  • Extensive experience in successfully executing Product Development, System Architecture, and Technical Support/Incident management.
  • Able to formulate/present team strategies/roadmaps with options for senior management to take decisions on.
  • High level of ability to collaborate and communicate effectively at all levels of the organization.
  • Able to maintain effective relationships with Business unit leaders, associates, and a central service delivery organization.
  • Excellent decision-making skill set.
  • Display very high levels of energy, resilience, and maintaining a positive outlook even in the face of adversity.
  • Able to motivate and engage associates at all levels of the organization.
  • Must be able to challenge the status quo and influence multi-directional and non-linear relationships.
  • Must have a passion for using technology to drive process efficiency.
  • Excellent planning and organizational skills with strong inter-personal communication skills.
  • Excellent process improvement, time management, presentation, and organizational skills.
  • Excellent facilitation skills.
  • Possession of a degree or equivalent.

**What We Offer:**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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