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Customer Service Liaison

2 months ago

Oldham, Oldham, United Kingdom Permanent Futures Full time
Customer Service Executive (Manufacturing)

Permanent Futures is seeking a skilled Customer Service Executive to join our team in Oldham. As the link between our customers and projects teams, you will be responsible for providing exceptional customer service and ensuring seamless communication throughout the project lifecycle.

About the Role

We are looking for a highly motivated and organized individual with prior experience in customer support, sales, projects, or contracts-focused roles. Your ability to communicate effectively with internal teams, including design, production, and supply chain, will be crucial in delivering excellent customer experiences.

Key Responsibilities

  1. Provide exceptional customer service via telephone and email, ensuring timely and effective communication
  2. Work closely with internal teams to provide customers with updates on their projects
  3. Utilize MRP/ERP based systems to manage customer interactions and project progress
  4. Develop and maintain strong relationships with customers, internal stakeholders, and external partners
  5. Stay up-to-date with industry trends and best practices to continuously improve customer service delivery

Requirements

  • Prior experience in customer-facing roles, with a strong focus on communication and problem-solving
  • Excellent IT skills, including proficiency in MRP/ERP systems
  • Highly organized and able to prioritize tasks effectively
  • Strong interpersonal and teamwork skills, with the ability to build relationships with diverse stakeholders

What We Offer

As a Customer Service Executive at Permanent Futures, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to delivering exceptional customer experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.