Business Operations Specialist

2 days ago


Southampton, Southampton, United Kingdom Austin Fraser Full time
Job Description

As a Returns Administrator at Austin Fraser, you will play a vital role in managing customer enquiries, arranging stock collections, and liaising with internal departments to ensure efficient service delivery.

  • Process collections from customers, ensuring these are completed within agreed timescales to meet customer expectations.
  • Follow up on failed collections and maintain accurate spreadsheets within the department to ensure actions are taken within predetermined timescales.
  • Respond to customer enquiries professionally and efficiently via phone and email, resolving any issues to deliver outstanding customer service.
  • Undertake any ad hoc tasks as specified by the Returns Team Lead to deliver exceptional customer service.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus opportunities for professional growth within a globally recognised company.



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