Community Delivery Manager

1 month ago

Southampton, Southampton, United Kingdom Evri Full time
Evri Community Delivery Manager

We are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our delivery unit, you will be responsible for ensuring the highest level of customer satisfaction through effective management of our self-employed and SE+ couriers.

Key Responsibilities:
  • Drive continuous performance improvement across delivery units through successful capacity management and round coverage.
  • Measure and drive improvement across key performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
  • Keep enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Build up courier and round coverage to minimize business risk and ensure all requirements are continually met.
  • Motivate and engage self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • Ensure timely resolution of customer concerns by working with self-employed couriers and customer service agents.
  • Manage the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
Requirements:
  • Current UK Driving licence
  • Previous experience of coaching, supporting, and motivating colleagues
  • Problem-solving and planning effective contingencies and solutions
  • Customer-focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviors
What We Offer:

We offer an excellent remuneration package with fantastic opportunities for progression, learning, and development. If you have the experience, drive, and dedication to make your mark within our business, we encourage you to apply.

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