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IT Service Delivery Manager

1 month ago

Southampton, Southampton, United Kingdom First Rail Full time

At First Rail, we're committed to delivering exceptional service to our customers. As the Senior IT Service Delivery Manager, you'll play a critical role in ensuring our IT systems meet the highest standards of quality and efficiency.

Key Responsibilities
  • Manage a team of analysts to prioritize ticket responses and resolve technical issues
  • Develop and implement new processes and procedures to drive improvements in the IT department
  • Collaborate with stakeholders to formulate short-term and long-term IT Service Delivery plans
  • Represent IT to internal business stakeholders and third-party vendors

Key Requirements:

  • Expertise in Windows OS, Office 365 Admin, Exchange Admin, Teams, and SharePoint
  • Experience with ITIL processes and service delivery software
  • Strong leadership and communication skills

We offer a competitive salary and a range of benefits, including:

  • Free duty and leisure travel on First Rail services
  • Free leisure travel for spouse/partner and dependants
  • 75% discount on other train operating companies
  • Full training and support with development
  • Excellent pension scheme

We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued.