Technical Service Delivery Specialist

4 days ago

Southampton, Southampton, United Kingdom Global Technology Solutions Ltd Full time £32,000 - £35,000
{"Role Title": "Technical Service Delivery Specialist", "Overview": "At Global Technology Solutions Ltd, we are seeking a skilled Technical Service Delivery Specialist to join our team. As a key member of our Managed Services team, you will play a vital role in delivering exceptional IT support services to our clients. Your primary focus will be on leading service implementations, managing small-scale projects, and ensuring a seamless onboarding experience for our customers.", "Key Responsibilities": "
  • Managed Services Onboarding: Lead the delivery and successful deployment of managed IT support services to ensure customer satisfaction.
  • Project Management: Plan, organize, and execute managed service deployments, ensuring on-time delivery aligned with customer needs.
  • Documentation & Customisation: Document solutions and tailor IT processes for efficient, customer-focused support.
  • Metrics & Accountability: Meet project deadlines, gross margin goals, and utilization targets, while maintaining high levels of customer satisfaction.
  • Issue Resolution & Process Improvement: Identify deployment challenges, resolve issues promptly, and optimize onboarding efficiency.
  • Training & Development: Train the service desk and project engineering teams, supporting ongoing team growth and skill development.
  • Customer Relationship Management: Establish and maintain strong customer relationships, fostering long-term partnerships.
" , "Requirements": "
  • Communication: Excellent verbal and written skills for communicating technical information effectively.
  • Technical Proficiency: Experience with software, hardware, and Managed Services tools.
  • Problem-Solving & Attention to Detail: Exceptional skills in identifying and resolving issues with a focus on high-quality service.
  • Leadership & Customer Focus: Strong leadership and customer-oriented mindset to support client success.
  • Risk & Project Management: Skilled in assessing project risks, managing deadlines, and organizing tasks efficiently.
  • Team Collaboration: Proven ability to work collaboratively with diverse teams.
" , "Preferred Qualifications": "
  • Experience: Minimum 2 years in a Managed Service Provider (MSP) role with project delivery experience.
  • Technical Knowledge: Familiar with client technologies such as Azure, antivirus/security tools, email filtering, AV/XDR, and network configurations.
  • C-Level Engagement: Experience engaging with C-Level executives, adding a professional edge to client interactions.
"}

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