IT Service Delivery Manager
2 weeks ago
As a Senior IT Service Delivery Manager at FirstGroup, you will play a critical role in ensuring the smooth operation of our IT services. You will be responsible for managing a team of analysts, prioritizing ticket responses, and producing monthly reports on performance, challenges, and wins.
Key Responsibilities- Manage a team of analysts to deliver high-quality IT services
- Prioritize and respond to IT tickets in a timely manner
- Produce monthly reports on performance, challenges, and wins
- Develop and implement new processes and procedures to drive improvements in the IT department
- Represent IT to internal stakeholders and third-party vendors
- Support budget-related conversations and foster a spirit of teamwork and inclusion
- Experience in IT service delivery and management
- Knowledge of ITIL processes and service delivery software
- Experience working with Microsoft technologies, including Windows OS, Office 365 Admin, Exchange Admin, Teams, and SharePoint
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Flexible working arrangements and on-call level 2
We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below.
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