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IT Service Delivery Manager

1 month ago

Southampton, Southampton, United Kingdom FirstGroup Full time

At FirstGroup, we're committed to delivering exceptional IT services that support our business goals. As the Senior IT Service Delivery Manager, you'll play a key role in leading our IT team to achieve this vision.

About the Role

You'll be responsible for managing a team of analysts, prioritizing ticket responses, and producing monthly reports on performance, challenges, and wins. You'll also be responsible for building new processes and procedures to drive improvements in the IT department.

Key Responsibilities
  • Manage a team of analysts to ensure efficient ticket response and resolution
  • Produce monthly reports on performance, challenges, and wins
  • Build new processes and procedures to drive improvements in the IT department
  • Represent IT to internal business stakeholders and third-party vendors
  • Support budget-related conversations
Requirements
  • Experience with ITIL processes and service delivery software
  • Experience working with Microsoft technologies
  • Strong leadership and communication skills
What We Offer

We offer a competitive salary, a variety of valuable benefits, including free duty and leisure travel on SWR services, and a comprehensive training and development program.