Customer Service Delivery Specialist

3 weeks ago


Southampton, Southampton, United Kingdom Global Technology Solutions Full time
Job Title: Customer Services Delivery Engineer

Global Technology Solutions is seeking a highly skilled Customer Services Delivery Engineer to join our team. As a key member of our managed services team, you will be responsible for ensuring the successful deployment and onboarding of our clients' managed support services.

Key Responsibilities:
  1. Lead Managed Services Onboarding: Oversee the delivery and implementation of managed services, ensuring they are executed according to agreed-upon timescales, technical deployment guides, and customer satisfaction levels.
  2. Plan, Organise, and Deliver Managed Services Deployments: Ensure tasks are completed on time and that the project meets the customer's requirements.
  3. Document Customer Solutions: Tailor core IT processes to support customer systems effectively.
  4. Issue Resolution: Identify and resolve issues during deployments and onboarding, proposing solutions that ensure timely service delivery.
  5. Training & Development: Provide training to the service desk and project engineering team as needed.
  6. Customer Relationship Management: Build and maintain strong relationships with customers, setting the tone for ongoing managed services relationships.
Qualifications and Experience:
  1. Experience: Minimum of 24 months in any project delivery or support role within a managed service provider environment.
  2. C-Level Engagement: At least 2 years of experience working with organisations at the C-Level.
  3. Certifications (Beneficial): Mimecast Certified Product Professional, Cisco Meraki Solutions Specialist, Microsoft 365 Certified in Modern Desktop Administrator Associate, Microsoft Teams Administrator Associate, Azure Solutions Architect Expert, and Microsoft Power Platform Fundamentals.


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