Customer Services Delivery Specialist
2 months ago
Global Technology Solutions is seeking a highly skilled Managed Services Onboarding Lead to join our team. As a key member of our delivery team, you will be responsible for ensuring the successful deployment and onboarding of our clients' managed support services.
Key Responsibilities- Lead Managed Services Onboarding: Oversee the delivery and implementation of managed services, ensuring they are executed according to the agreed-upon timescales, technical deployment guides, and customer satisfaction levels.
- Plan and Deliver Deployments: Plan, organise, and deliver managed services deployments, ensuring tasks are completed on time and that the project meets the customer's requirements.
- Document Customer Solutions: Document customer solutions and tailor core IT processes to support customer systems effectively.
- Issue Resolution: Identify and resolve issues during deployments and onboarding, proposing solutions that ensure timely service delivery.
- Training and Development: Provide training to the service desk and project engineering team as needed. Collaborate with the Head of Proactive Engineering to build and evolve the Managed Services team.
- Customer Relationship Management: Build and maintain strong relationships with customers, setting the tone for ongoing managed services relationships.
- Technical Skills: Possess strong technical skills, including familiarity with software, hardware, and tools used within client services.
- Leadership Skills: Demonstrate strong leadership skills to guide both customers and internal teams, ensuring successful service onboarding and ongoing support.
- Attention to Detail: Possess a high level of attention to detail, with the ability to identify errors, improve processes, and maintain high-quality work.
- Risk Assessment: Capability to assess project risks and make informed recommendations.
- Organisational Skills: Possess strong organisational and planning skills, with the ability to manage multiple tasks and meet critical deadlines.
- Experience: Minimum of 24 months in any project delivery or support role within a managed service provider environment.
- C-Level Engagement: At least 2 years of experience working with organisations at the C-Level.
- Certifications: Mimecast Certified Product Professional, Cisco Meraki Solutions Specialist, Microsoft 365 Certified in Modern Desktop Administrator Associate, Microsoft Teams Administrator Associate, Azure Solutions Architect Expert, and Microsoft Power Platform Fundamentals.
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