Customer Services Delivery Specialist

4 days ago


Southampton, Southampton, United Kingdom Global Technology Solutions Full time
Job Summary

Global Technology Solutions is seeking a highly skilled Managed Services Onboarding Lead to join our team. As a key member of our delivery team, you will be responsible for ensuring the successful deployment and onboarding of our clients' managed support services.

Key Responsibilities
  1. Lead Managed Services Onboarding: Oversee the delivery and implementation of managed services, ensuring they are executed according to the agreed-upon timescales, technical deployment guides, and customer satisfaction levels.
  2. Plan and Deliver Deployments: Plan, organise, and deliver managed services deployments, ensuring tasks are completed on time and that the project meets the customer's requirements.
  3. Document Customer Solutions: Document customer solutions and tailor core IT processes to support customer systems effectively.
  4. Issue Resolution: Identify and resolve issues during deployments and onboarding, proposing solutions that ensure timely service delivery.
  5. Training and Development: Provide training to the service desk and project engineering team as needed. Collaborate with the Head of Proactive Engineering to build and evolve the Managed Services team.
  6. Customer Relationship Management: Build and maintain strong relationships with customers, setting the tone for ongoing managed services relationships.
  7. Technical Skills: Possess strong technical skills, including familiarity with software, hardware, and tools used within client services.
  8. Leadership Skills: Demonstrate strong leadership skills to guide both customers and internal teams, ensuring successful service onboarding and ongoing support.
  9. Attention to Detail: Possess a high level of attention to detail, with the ability to identify errors, improve processes, and maintain high-quality work.
  10. Risk Assessment: Capability to assess project risks and make informed recommendations.
  11. Organisational Skills: Possess strong organisational and planning skills, with the ability to manage multiple tasks and meet critical deadlines.
Requirements
  1. Experience: Minimum of 24 months in any project delivery or support role within a managed service provider environment.
  2. C-Level Engagement: At least 2 years of experience working with organisations at the C-Level.
  3. Certifications: Mimecast Certified Product Professional, Cisco Meraki Solutions Specialist, Microsoft 365 Certified in Modern Desktop Administrator Associate, Microsoft Teams Administrator Associate, Azure Solutions Architect Expert, and Microsoft Power Platform Fundamentals.


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