Customer Experience Ambassador

4 weeks ago


Romford, Greater London, United Kingdom Mecca Bingo Full time
Mecca Bingo Job Description

About the Role

We are seeking a friendly and adaptable individual to join our team as a Team Member at Mecca Bingo, Romford. As a Team Member, you will be trained to perform all the roles necessary to provide excellent service to our customers.

You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions, and will be able to demonstrate the behaviours that help bring excitement and entertainment to our customers and communities.



Key Responsibilities

As a Team Member, you will be responsible for:

  • Providing exceptional customer service and ensuring a welcoming experience for all customers
  • Working across all sections of the venue, including the bar, restaurant, and gaming areas
  • Assisting with the preparation and serving of food and drinks
  • Maintaining a clean and safe environment for customers and colleagues
  • Contributing to the achievement of sales and customer satisfaction targets


What We Offer

We offer a competitive pay rate, paid breaks, and a range of benefits, including:

  • Industry-leading Employee Rewards platform
  • 50% discount across food and soft drinks
  • Company Sick Pay Scheme
  • Pension
  • Life Assurance
  • Employee Assistance Programme and access to in-venue Mental Health First Aiders
  • Opportunity to complete a funded Apprenticeship
  • Uniform provided


Requirements

To be successful in this role, you will need:

  • A friendly and approachable demeanor
  • Good communication skills
  • A smile for everyone
  • Ability to work in a fast-paced environment
  • Flexibility to work a variety of shifts, including evenings and weekends


Why Join Us?

At Mecca Bingo, we are passionate about providing an exceptional customer experience and creating a fun and exciting environment for our customers and colleagues. If you are a motivated and enthusiastic individual who is passionate about delivering excellent service, we would love to hear from you.



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