Telephone Triage Specialist
6 days ago
Job Summary:
We are seeking a skilled Mental Health Crisis Responder to join our team at Greater Manchester Mental Health NHS Foundation Trust. As a key member of our multi-disciplinary team, you will provide initial assessment and triage via telephone, offering information, support, signposting, and advice to individuals experiencing a mental health crisis.
Key Responsibilities:
- Provide compassionate and confidential support to service users, including carers, and assist individuals to cope more effectively with their mental health issues.
- Conduct mental state assessments, risk assessments, and safety planning to ensure the well-being of service users.
- Deliver a range of brief therapy interventions, including validation and de-escalation of crisis, to support service users in managing their mental health and wellbeing.
- Signpost service users to relevant services, working closely with clinical leads and shift coordinators as needed.
Benefits:
- Competitive pay with enhancements for evenings, Saturdays, and Sundays.
- Excellent pension scheme.
- Cycle to work scheme and salary sacrifice car scheme.
- Wellbeing programme and Blue Light Card Discounts.
About Us:
Greater Manchester Mental Health NHS Foundation Trust is a leading provider of mental health services, employing over 7,000 staff across 160 locations. We offer a range of specialist services, including inpatient and community-based care, and are committed to delivering high-quality care to our service users.
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