Application Support Specialist

6 days ago

Manchester, United Kingdom Recruitment Collective Ltd Full time

Job Title: Application Support Analyst

Job Type: Full-time

Company: Recruitment Collective Ltd

Location: Remote (North West)

Job Description:

We are seeking an experienced Application Support Analyst to join our team at Recruitment Collective Ltd. As an Application Support Analyst, you will be responsible for delivering high levels of service to our clients by restoring service quickly and owning the identification and remediation of the root cause.

Key Responsibilities:

  • Proactively identify and fix potential issues and deliver Service Improvements.
  • Work in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLA's.
  • Communicate directly with Customers via email and telephone.
  • Use a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts.
  • Successfully triage Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team.

Requirements:

  • Experience of working in a Service Desk environment.
  • Great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do.
  • Prior working knowledge of a Service Management tool.
  • Experience of successfully triaging Application issues.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading recruitment agency.
  • A dynamic and supportive team environment.

How to Apply:

If you are a motivated and experienced Application Support Analyst looking for a new challenge, please submit your application, including your CV and a cover letter, to us.

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