Personal Injury Negotiator Triage

7 months ago

Manchester, United Kingdom BT6 Resourcing Full time

**Job Title**: Personal Injury Negotiator Triage

**Location**: Salford Quays, Manchester

**Salary**: £25-26.5k DOE + Benefits

**About the Job**

**Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**

Are you looking for an opportunity that's both challenging and rewarding? We invite you to dive into the world of motor insurance claims handling and join our clients vibrant team as a **Personal Injury Negotiator **in our** Triage **team.

We're on the lookout for someone exceptional—someone like you Where your skills, passion, and drive can make a real impact. You'll be at the heart of the claims processing team, managing low-level claims from the start to finish, ensuring compliance with regulations and maintaining files within our clients high service standards.

You'll have the know-how of triaging low level claims (up to £10k), ensuring they're processed like a breeze. Accuracy is your middle name— you'll reserve and manage files like a pro, making sure you keep the communication flowing with policy holders.

**Our client would love to have you on the team if**:

- You have a good understanding of insurance motor claims, liability, indemnity and FCA requirements
- You're customer-focused, self-motivated, and organised - qualities we treasure
- You've got hands on experience of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals

**Job responsibilities**:

- Proactively process and handle low level Personal Injury claims
- Handling each claim to the conclusion of the liability decision-making period
- Responsible for ensuring the reserves fully reflect the expected level of damages on each file
- Conduct detailed and compliant telephone interviews with customers on there claim
- Promptly identify potential fraudulent claims and other claims with large loss triggers
- Instruct and then proactively manage cases allocated to claims investigators and other suppliers
- Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
- Ensure that all files are reserved accurately and promptly
- Process cheques on claims files as required
- Build and maintain relationships both internally and externally
- Maintain diary within SLAs and KPIs to ensure effective and timely decision making

**Experience & knowledge**:

- Previous experience in handling Personal injury Claims or Third Party Claims
- Good understanding of insurance motor claims, including liability and indemnity
- Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals - (Advantage)
- Great communication skills, both verbal and written
- Excellent time management and organisation skills with the ability to prioritise work
- Problem-solving skills with the ability to adopt a logical approach to resolving problems
- Actively identify and engage in areas of business improvement
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Good numeracy and literacy skills and strong customer service skills
- Confident in presenting information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements

**Skills & Qualifications**:

- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Excellent attention to detail
- Strong customer service and problem solving skills
- Good numeracy and literacy skills
- Computer literate

**Behaviours**:

- Emphasis on attention to detail and accuracy
- Self-motivated and enthusiastic
- Customer focussed
- Takes initiative to make decisions
- An organised and proactive approach
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude

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