Retail Field Team Manager

1 month ago


London, Greater London, United Kingdom Intertek Full time

About the Role

We are seeking a highly skilled and experienced Retail Field Team Manager to lead and inspire our Quick Service Restaurant and Retail field teams within Intertek. As a key member of our team, you will be responsible for driving improvements, implementing and maintaining processes, and ensuring the continual improvement of audit schemes with leading global clients.

Key Responsibilities

  • Lead and manage the day-to-day operations of the QSR/Retail auditing team, ensuring high standards of execution and calibration.
  • Maintain effective communication with client-facing teams and QSR/Retail auditors.
  • Attend regular meetings with client-facing teams to discuss individual auditor performance and ensure client KPIs are met.
  • Investigate and document complaints related to QSR/Retail auditors.
  • Ensure the Intertek 10X journey is in place for all QSR/Retail auditors, aligning key annual milestones.
  • Maximize auditor utilization and ensure accurate and approved expenses and auditing times are submitted.
  • Support recruitment and retention efforts within the QSR/Retail team.
  • Cover team absences and provide training on H&S and risk assessments as required.
  • Collaborate with business assurance directors to drive business growth and retention.

About Intertek

Intertek is a global company that values diversity and thrives on working together with precision, pace, and passion. We are committed to making the world Ever Better by ensuring the quality, safety, and sustainability of products and services used by millions of people around the world.

What We Offer

  • Competitive salary and benefits package.
  • Development and career opportunities around the globe.
  • A highly motivated team and dynamic working environment.


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