Customer Experience Manager
1 day ago
Marks & Spencer is an inclusive employer that welcomes everyone. Our unique backgrounds, abilities, and differences make us who we are. As a Store Operations Lead at M&S, you have the opportunity to contribute your individuality and make a meaningful impact.
Key Responsibilities:
- Duty Managing in the absence of the next level Leader when required, ensuring seamless operations and customer satisfaction.
- Championing new ways of working within stores through an open mindset and positive attitude, driving innovation and excellence.
- Leading colleagues in delivering task prioritization, focusing on customer-centric results and high-quality performance.
- Planning, allocating, and following through on task delivery to maintain consistent standards across the store.
- Driving on-the-job productivity, ensuring efficient use of resources and minimizing waste.
- Supporting colleagues through coaching and feedback, helping them develop and grow professionally.
- Utilizing data insights to inform decisions and drive performance improvement.
- Maintaining a safe and compliant work environment for colleagues and customers.
- Collaborating with Store Leadership to deliver exceptional visual merchandising experiences, inspiring customers to shop and purchase more frequently.
Estimated Salary: £35,000 - £45,000 per annum, dependent on location and experience.
About You:
- A strong understanding of Marks & Spencer's operations, strategy, and future direction.
- Effective management of your reactions and responses to change, demonstrating adaptability and resilience.
- Able to help colleagues develop by listening actively, asking insightful questions, and providing constructive feedback.
- Sets clear performance objectives for yourself in alignment with business goals and plans.
- Takes accountability for planning and managing your work efficiently, ensuring timely completion of tasks.
- Treats all colleagues fairly, recognizing the value of diverse perspectives and needs.
- Built positive relationships by being an active listener and taking an interest in others.
Key Qualifications and Skills:
- Prior experience in retail operations or a related field, with a strong focus on customer service and quality delivery.
- Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and stakeholders.
- Good knowledge of commercial operations, visual merchandising principles, and operational excellence.
- Ability to interpret data relevant to the role and utilize insights to inform decision-making.
- Demonstrates flexibility and adaptability in response to changing circumstances.
Working Arrangements:
- This role involves working a regular schedule, including weekends and bank holidays.
- You will be required to work flexibly to meet business needs, including occasional overtime.
Contact Information:
Please submit your application through our website.
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