Customer Service Delivery Lead

1 week ago


Dungannon, United Kingdom INFORM3 Full time
Customer Service Delivery Lead

We are looking for a skilled Customer Service Delivery Lead to join our team in County Tyrone. As a Customer Service Delivery Lead, you will be responsible for generating works orders to facilitate scheduling of purchased items, maintaining accurate customer dispatch documentation, and creating and forwarding the weekly delivery schedule to customers.

Key Responsibilities:
1. Manage client relationships and deliver new client training and product demos.
2. Support integration on client properties and work collaboratively with teams across the company to deliver client feedback.
3. Liaise with Production Supervisors to ensure they have full production schedule information and communicate any priorities at daily Production Meetings.

Requirements:
1. 2+ years of Customer Service experience.
2. Post-secondary education to degree level in a customer care related discipline.
3. Experience in planning and distributing goods.
4. Competent in using Sage 200 and Microsoft Office, particularly Excel.

Estimated Salary: £28,000 - £32,000 per annum.
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