Customer Service Desk Specialist

12 hours ago


Dungannon, United Kingdom Distag QCS Full time

Job Title: Customer Service Desk Specialist

Description:

Distag QCS is seeking an experienced Customer Service Desk Specialist to join its team. The successful candidate will be responsible for dealing with daily customer inquiries and resolving any issues promptly.

The ideal candidate will have 1 year of sales administration experience, with excellent communication and problem-solving skills. A salary of £25,000 - £30,000 per annum is on offer, depending on experience.

About the Role:

This is a full-time, permanent position working Monday to Friday, with a 30-minute lunch break. The successful candidate will work such hours as necessary to carry out the duties associated with the post.

Key Responsibilities:

  • Deal with daily customer inquiries via phone, email and web
  • Resolve any customer issues promptly and efficiently
  • Liaise with the Warehouse Manager to ensure all resources are utilised to their maximum potential
  • Attend to the end of day procedure (checking of picking lists, carriage surcharge and invoicing of despatched orders)
  • Manage scheduled order requirements and consignment stocks
  • Liaise with the purchasing department to ensure adequate supplies are ordered to suit lead times
  • Backorder management, check through all deliveries received and despatch all related backorders
  • Monitor backorders regularly to ensure we have despatched everything we can and that we deliver on promised dates
  • Follow up quotations and report feedback
  • Provide office-based support for the Business Development Managers
  • Submit quotations and proposals on their behalf and formulate action plans to progress leads and opportunities to successful completion
  • Attend to general stationary requirements and any marketing & literature requirements for field sales staff
  • Assisting the Directors, or other members of the management team, with any other tasks that may arise from time to time

Requirements:

  • 1 year of sales administration experience
  • Excellent communication and problem-solving skills


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