Customer Support Specialist

2 days ago


Dungannon, United Kingdom Reactive Recruitment Full time
Job Overview: As a Customer Support Specialist at Reactive Recruitment, you will play a crucial role in supporting technical sales by assisting customers, managing spare parts orders, resolving technical issues, and organizing site visits for equipment installations. This challenging and varied role will enable you to directly impact customer satisfaction and product improvement.

Key Responsibilities:
  • Support technical sales by helping customers with inquiries and issues
  • Manage spare parts orders and ensure smooth logistics
  • Resolve technical issues through effective communication and problem-solving skills
  • Organize site visits for equipment installations and provide on-site support


Requirements: To succeed in this role, you should have after-sales experience in the engineering or manufacturing sectors or practical experience and knowledge. A strong understanding of customer service principles, technical skills, and process engineering is essential. Additionally, proficiency in Excel is required.

What We Offer: As a valued member of our team, you can expect a competitive salary of £32,000 per annum, comprehensive benefits package, career development opportunities, free on-site parking, early Friday finish, and an immediate start for the right candidate.

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