Client Success Manager Lead

2 days ago


Leicestershire, United Kingdom Aquent Full time
Head of Client Services Job Description

We are seeking a highly experienced and passionate Head of Client Services to join our team based in Leicestershire.

The ideal candidate will have solid experience in digital and web-based projects, including SEO, PPC, social media, and web development. They will also possess excellent communication, pitching, and presenting skills, as well as being proactive, focused, and resilient.

About the Role:

  • To lead the Account Management team and develop strategies for client growth and retention
  • To refine existing client services processes and systems, and partner with the Managing Director in forecasting and building the new business pipeline
  • To secure new business opportunities through contact prospects and follow-ups

What We Are Looking For:

  • Highly experienced in account management and account growth
  • Solid experience in digital and web-based projects - SEO, PPC, Social & Web Development
  • Excellent communication, pitching, and presenting skills
  • Proactive, focused, and resilient
  • Commercially astute, and able to build successful relationships with clients and customers

About Us:

  • We are a leading talent services company providing marketing and creative talent, managed services, extended workforce benefits, project management, and professional development
  • We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence

What We Offer:

  • £65k salary (dependent on experience)
  • 28 days annual leave + birthdays
  • Private medical care
  • £500 training allowance per year
  • Dog-friendly office


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