Senior Client Service Manager

2 days ago


Leicestershire, United Kingdom Aquent Full time
About the Role

We are seeking an experienced Senior Client Service Manager to join our team as a Head of Customer Experience. This is a key leadership role that will involve managing some of our largest client accounts and working closely with the Managing Director and Leadership Team to drive business growth.

As a Senior Client Service Manager, you will be responsible for leading the account management team, developing and implementing customer experience strategies, and partnering with clients to deliver business results. You will also be involved in forecasting and building the new business pipeline, refining existing client services processes, and developing business proposals for new and existing customers.

The ideal candidate will have outstanding new business and client-facing skills, high-level experience in account management and account growth, and a solid understanding of digital and web-based projects. They will be able to successfully lead senior-level client negotiations, have excellent communication, pitching, and presenting skills, and be commercially astute.

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience, and benefits include 28 days annual leave, private medical care, £500 training allowance per year, and specific mental health support.



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