Leadership Role in Customer Service
3 weeks ago
We're seeking a talented and ambitious individual to take on the role of Customer Service Team Leader at our client's organisation. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and driving customer satisfaction.
About the Job: The successful candidate will work closely with the Branch Team Leaders to create a united team and ensure seamless collaboration across departments.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage team performance, identifying areas for improvement and developing action plans
- Conduct regular coaching sessions to help team members develop their skills and knowledge
- Collaborate closely with other teams to achieve common goals
- Ensure compliance with regulatory requirements and maintain high standards of customer service
Requirements: To be successful in this role, you will need experience leading a team, excellent communication and interpersonal skills, and a proven track record of delivering customer service excellence.
Salary Range: £27,200 - £29,200 per annum, dependant on experience. Please note that the salary range is estimated based on industry standards and may vary depending on individual circumstances.
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