Customer Service Team Leader Position

1 week ago


Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time
Job Overview:
SF Recruitment is seeking a seasoned leader to spearhead their customer service team. The ideal candidate will possess a knack for inspiring and motivating others, while maintaining high standards of customer satisfaction.

Key Responsibilities:
• Lead the team in delivering exceptional support to savings customers
• Foster an engaging team environment through open communication and mutual respect
• Drive excellence by adapting to industry changes and meeting customer expectations
• Conduct monthly 1:1s and develop tailored training plans to enhance team performance

Requirements:
Experience leading a team is necessary, however candidates at the start of their leadership career are also encouraged to apply. Required skills include a knack for inspiring and motivating others, passion for delivering customer service excellence, and strong organisational skills.

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