Leadership Opportunity in Customer Support

7 days ago


Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time
Job Description:
As a Senior Customer Experience Manager at SF Recruitment, you will play a pivotal role in shaping the customer service landscape. Your primary responsibility will be to lead a team of customer support specialists in delivering outstanding service to our savings customers.

Main Duties:
• Manage team metrics and identify areas for improvement
• Proactively present solutions to address potential risks and challenges
• Collaborate with other teams to create a cohesive customer experience
• Conduct regular team meetings and coaching sessions to ensure everyone is aligned with company goals

Requirements:
Able to work across multiple savings projects and areas, you should have a solid understanding of customer needs and preferences. Strong communication and interpersonal skills are essential for success in this role. Salary: £26,000 - £28,000 dependant on experience

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