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Security Operations Manager
2 months ago
About Prime Trading Group
We are a leading provider of security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ with no travel required to our Regional Offices in St Albans Hertfordshire and Altrincham Cheshire.
We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone's input into how we continue to thrive and grow.
Our Core Values:
- Integrity
- Customer Excellence
- Plain Speaking
- Agility
- Courage & Conviction
About the Role
Under the direction of the Senior Security Manager, your primary role will be carrying out site visits for technology systems checks, ensuring the client has the expected security coverage utilising technology & or manned guard services in order to maintain the integrity & security of the client's sites & assets to the best of our ability & conduct CCTV & incident security investigations.
This position covers a large area with the office based in St Albans & the requirement to travel within the England area for client visits.
About You
Candidates must have:
- A valid frontline SIA licence
- Minimum 3 years security management experience with a good understanding of CCTV systems, investigations & operations is essential
- Must have good working knowledge of Windows based systems (Microsoft Word, Microsoft Excel, Outlook)
- Able to create reports with clear & concise information.
Key Responsibilities
- Monitor company service delivery on client deployments
- Investigate incidents to understand root cause
- Advise clients of Areas of coverage & non-coverage
- Risk manages all aspects of our service delivery
- Ensure key terms are upheld
- Ensure service delivery is in line with company SLAs
- Areas of non-coverage reporting & coverage plans
- POC for the Monitoring Station for advice on out of hours incidents & potential attendances for serious incidents.
Key Duties
- Technology Post installation service visits & checks Quarterly Service visits daily site visits area of non-cover reports
- Ensure KPIs are in line with targets
- Incident response for client site issues where required.
- Full and reconfigurations surveys on deployable system technologies.
- Liaise with engineering re faults issues & reportable events.
- Being commercially aware in regard to business opportunities.
- Prompt Client resolution and Incident signoff
- Explain technology system capabilities & limitations/ qualify client expectations
- Be commercially aware and bill for client led issues: Damaged products power incidents or multiple reconfigurations of deployed systems.
- Multidept liaison managing fault visits system reconfigurations technology installation surveys.
We are a fair and ethical employer in accordance with guidelines taken from the 2010 Equality Act. Prime Trading Group is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
