Customer Service Representative

11 hours ago

SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time

I am supporting a well-established business based in Chelmsford in their search for a Customer Service Executive.

Position Overview:

The role will work closely with colleagues within all areas of the business to deliver a first-class customer service, customer satisfaction, and to manage customer orders quickly and efficiently. The role will work closely with the Sales team to ensure all customer orders are booked promptly. The role will also assist the Sales team to manage and develop high-value accounts.

Key Responsibilities:

  1. Build and maintain strong relationships with external customers to ensure all enquiries are dealt with in a timely manner to encourage new business.
  2. Use excellent communication skills and the ability to interact with people of all levels to build and maintain strong working relationships with Operations.
  3. Work cross-functionally with all internal customers & suppliers to remove blocks that negatively affect the customer experience.
  4. Recommend enhancements & simplifications to customer services procedures.
  5. Assist with ad hoc customer services projects or perform other tasks as required by the Customer Services Manager.

Requirements:

  1. Experience of operating in a customer service or order management role within a manufacturing organisation.
  2. Great telephone manner.
  3. Drive to ensure excellent customer service and quality of customer experience.
  4. Strong communication and negotiation skills.
  5. Experience of working with ERP and CRM systems (SAP or equivalent).
  6. IT Proficient in all MS office products (Outlook, PowerPoint and Word).
  7. Highly analytical with an eye for detail.
  8. Highly motivated.
  9. Team player.

Job Details:

Job Title: Customer Service Executive

Company: CV-Library

Sector: Customer Services

Contract: Permanent

Hours: Full Time

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Job Summary:Ventrica is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for all customer queries and will be responsible for providing exceptional customer service.Key Responsibilities:Provide product advice and information to...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Job Summary:Ventrica is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for all customer queries and will be responsible for providing exceptional customer service.Key Responsibilities:Provide product advice and information to...

  • Customer Service Representative

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Provide high-level customer service...

  • Customer Service Representative

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Provide high-level customer service...

  • Customer Service Representative

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom One Retail Full time

    About One RetailOne Retail is a leading provider of food and hospitality services to the healthcare industry. We are passionate about delivering exceptional customer experiences and creating a positive brand image.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom One Retail Full time

    About One RetailOne Retail is a dynamic and fast-paced company that prides itself on delivering exceptional customer experiences. As a leading provider of food and hospitality services, we are committed to fostering a culture that values teamwork, innovation, and customer satisfaction.Job SummaryWe are seeking a highly motivated and enthusiastic Customer...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom One Retail Full time

    About One RetailOne Retail is a dynamic and fast-paced company that prides itself on delivering exceptional customer experiences. As a leading provider of food and hospitality services, we are committed to fostering a culture that values teamwork, innovation, and customer satisfaction.Job SummaryWe are seeking a highly motivated and enthusiastic Customer...

  • Customer Service Representative

    3 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Provide high-quality...

  • Customer Service Representative

    3 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Provide high-quality...

  • Customer Service Representative

    2 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Adore Recruitment Full time

    Unlock Your Sales PotentialWe are seeking a highly motivated and results-driven Customer Service Representative to join our dynamic sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and relationship-building skills.About the RoleProvide...

  • Customer Service Representative

    2 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Adore Recruitment Full time

    Unlock Your Sales PotentialWe are seeking a highly motivated and results-driven Customer Service Representative to join our dynamic sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and relationship-building skills.About the RoleProvide...

  • Customer Service Representative

    7 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service ExcellenceWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, handling complaints and problem-solving, and providing support with insurance claims and renewals.Key...

  • Customer Service Representative

    7 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    Customer Service ExcellenceWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, handling complaints and problem-solving, and providing support with insurance claims and renewals.Key...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to customer...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Reed Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to customer...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full time

    About Genting CasinosGenting Casinos is a leading leisure business in the UK, delivering exceptional service to customers in our casinos nationwide. As part of the Genting Group, we pride ourselves on our values and providing a fantastic experience for our colleagues and customers.Job SummaryWe are seeking a skilled Customer Service Representative to join...

  • Customer Service Representative

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full time

    About Genting CasinosGenting Casinos is a leading leisure business in the UK, delivering exceptional service to customers in our casinos nationwide. As part of the Genting Group, we pride ourselves on our values and providing a fantastic experience for our colleagues and customers.Job SummaryWe are seeking a skilled Customer Service Representative to join...

  • Customer Service Sales Representative

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Position: Customer Service Sales Representative We are seeking a motivated individual with a strong background in sales and customer service. This role offers a commission structure based on performance, rewarding you for each successful appointment scheduled. The commission is uncapped and will be included in your monthly remuneration, subject to standard...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full time

    About Genting CasinosGenting Casinos is a leading leisure business in the UK, delivering exceptional service to customers in our casinos nationwide. As part of the Genting Group, we pride ourselves on our values and commitment to providing a fantastic experience for our colleagues and customers.Job SummaryWe are seeking a skilled Customer Service...

  • Customer Service Representative

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full time

    About Genting CasinosGenting Casinos is a leading leisure business in the UK, delivering exceptional service to customers in our casinos nationwide. As part of the Genting Group, we pride ourselves on our values and commitment to providing a fantastic experience for our colleagues and customers.Job SummaryWe are seeking a skilled Customer Service...