Senior Call Centre Operations Manager

6 days ago


Leatherhead, United Kingdom Lloyd Recruitment Limited Full time

We are seeking an experienced Senior Call Centre Operations Manager to lead a team of 12-15 professionals in Surrey or London. This is a unique opportunity to guide and develop your team, with the possibility of occasional remote work.

Job Summary

The successful candidate will be responsible for overseeing the day-to-day operations of our contact centre, ensuring excellent service delivery and adherence to company policies. If you have a proven track record in team leadership and are looking for a new challenge, we encourage you to apply.

About the Role
  • We are offering a competitive salary of up to £34,000 basic per annum, depending on experience.
  • A comprehensive benefits package includes private medical and dental cover, as well as 25 days holiday + bank holidays + option to buy up to 5 extra days.

As a Senior Call Centre Operations Manager, you will be responsible for:

  1. Leading and managing a team of 12-15 call centre agents, providing guidance and support to ensure exceptional customer service.
  2. Developing and implementing operational strategies to improve efficiency, productivity, and quality of service.
  3. Maintaining accurate records and reports, including performance metrics and team activity.
  4. Collaborating with other departments to achieve business objectives and resolve issues.
  5. Implementing changes to processes and procedures as needed.
About Us

Lloyd Recruitment Limited is a leading recruitment agency with a strong presence in Surrey and London. We pride ourselves on delivering exceptional results for our clients and candidates alike.



  • Leatherhead, Surrey, United Kingdom CV-Library Full time

    About The RoleWe are looking for a highly skilled Learning Centre Manager to lead our Early Years programme. As a Learning Centre Manager, you will be responsible for overseeing the daily operations of our centre, including staff management, curriculum planning, and budgeting. This is a great opportunity to develop your leadership skills and make a real...


  • Leatherhead, United Kingdom Lloyd Recruitment - Epsom Full time

    Contact Centre Team Leader Upto £34,000 basic Pension Remote working with very occasional travel to Surrey or London office for team catchups Mon-Friday - no weekends Operational hours: (phone number removed)pm - shifts are on a 4-week rota basis Private Medical and Dental cover 25 days holiday +bank holidays +option to buy upto 5 extra days.Experienced...


  • Leatherhead, United Kingdom CV-Library Full time

    Contact Centre Team Leader Upto £34,000 basic Pension Remote working with very occasional travel to Surrey or London office for team catchups Mon-Friday - no weekends Operational hours: (phone number removed)pm - shifts are on a 4-week rota basis Private Medical and Dental cover 25 days holiday +bank holidays +option to buy upto 5 extra...


  • Leatherhead, United Kingdom Purosearch Full time

    Service Manager- Domiciliary Care Leatherhead - commutable from Epsom, Horsham, Redhill, Dorking etc UP to £32,000 per annum A UK wide specialist domiciliary care organisation is looking for a Service Manager in the Leatherhead area, to manage a well running branch supporting individuals with a range of care needs including mental health, learning...

  • Senior Service Manager

    2 months ago


    Leatherhead, United Kingdom CV-Library Full time

    Service Manager- Domiciliary Care Leatherhead - commutable from Epsom, Horsham, Redhill, Dorking etc UP to £32,000 per annum A UK wide specialist domiciliary care organisation is looking for a Service Manager in the Glasgow area, to manage a well running branch supporting individuals with a range of care needs including mental health, learning...


  • Leatherhead, United Kingdom Purosearch Full time

    Service Manager- Domiciliary Care Leatherhead - commutable from Epsom, Horsham, Redhill, Dorking etc UP to £32,000 per annumA UK wide specialist domiciliary care organisation is looking for a Service Manager in the Glasgow area, to manage a well running branch supporting individuals with a range of care needs including mental health, learning disabilities...


  • Leatherhead, United Kingdom CV-Library Full time

    Service Manager- Domiciliary Care Leatherhead - commutable from Epsom, Horsham, Redhill, Dorking etc UP to £32,000 per annum A UK wide specialist domiciliary care organisation is looking for a Service Manager in the Leatherhead area, to manage a well running branch supporting individuals with a range of care needs including mental health, learning...


  • Leatherhead, United Kingdom Hays Senior Finance Full time

    Interim Senior Tax Manager Employer Location Leatherhead, Surrey, England / London, England / England, Surrey Salary - per annum + Up to £120,000 Closing date 3 Dec 2024 View more categoriesView less categories Sector Salary band Contract type Hours Where will they be working You need to or to save a job. Job Details Your new company My...


  • Leatherhead, United Kingdom Tima Contact Center Full time

    Job Title: Contract Center Representative - Fitness Industry Specialist EVENINGS AND WEEKEND AVAILABILITY REQUIRED **Duties**: - Inbound and outbound communications with Members and Potential Members - Member Service Calls, Member Issue Calls, Sales Calls - Handle member inquiries and resolve complaints in a professional and timely manner - Upsell...


  • Leatherhead, Surrey, United Kingdom Michael Page Full time

    Michael Page is seeking a Senior Financial Operations Manager to lead the financial operations team in the Professional Services industry.The ideal candidate will have:Proven experience in financial operations and leadership.Strong understanding of financial regulations and standards.Ability to implement financial strategies and improve financial...


  • Leatherhead, Surrey, United Kingdom Purosearch Ltd Full time

    A specialist UK-wide organisation is looking for a Service Manager in the Glasgow area to oversee a successful branch supporting individuals with various care needs, including mental health and learning disabilities.The ideal candidate will have experience in the domiciliary care sector at a senior/manager level and be passionate about delivering exceptional...


  • Leatherhead, Surrey, United Kingdom Michael Page Full time

    This position is for a Senior Financial Operations Manager in the Professional Services industry who is adept at overseeing financial operations and inspiring teams to deliver top-notch results.Our client is a highly esteemed enterprise in the Professional Services industry with a sizeable workforce.Description:Oversee daily financial operations within the...


  • Leatherhead, Surrey, United Kingdom KBR, Inc. Full time

    Job DescriptionWe are seeking an experienced Senior Financial Operations Manager to join our Sustainable Technology Solutions Integrated Solutions business unit at KBR, Inc.About the RoleThe successful candidate will oversee the financial operations of a broad, global portfolio of engineering projects, focusing on project billing, accounting, forecasting,...


  • Leatherhead, Surrey, United Kingdom Purosearch Ltd Full time

    Domiciliary Care Leader OpportunityA UK-wide specialist organisation, Purosearch Ltd, is seeking a skilled Domiciliary Care Leader in the Glasgow area. This role involves managing multiple sites and leading a team to deliver high-quality care services.About the Role:The ideal candidate will have experience in senior management within the domiciliary care...

  • Tax Manager

    3 weeks ago


    Leatherhead, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleOur client, a leading organisation within the marketing and advertising sector, is seeking an experienced Senior Tax Manager to assist the Head of Tax on a range of responsibilities.Your Key ResponsibilitiesPreparing for year-end Pillar Two reporting and working with CBCR data to prepare analysis under safe harbours.Collaborating with the...

  • Operations Coordinator

    6 months ago


    Leatherhead, United Kingdom PRINCEWOOD RECRUITMENT Full time

    Within this role you will support the smooth operational running of the creative production group. Ensuring the implementation of the best practices and procedures within the production and creative framework. Supporting the group where required across production, content, creative and film. If you have administrative experience and would like to work within...


  • Leatherhead, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    Harris Hill, as leading charity recruitment specialists, seeks a seasoned Senior Service Manager to spearhead Surrey operations. This role involves directing the strategic requirements, operational care standards, and continuous improvement of services to unpaid carers.About the RoleDirect the team of Service Managers, ensuring operational excellence and...


  • Leatherhead, Surrey, United Kingdom Egis Road Operation Uk Ltd Full time

    Job SummaryWe are seeking a highly skilled Senior Pavement Asset Manager to join our team at Egis Road Operation Uk Ltd. This is an exciting opportunity to lead the development and implementation of our pavement asset management strategy, working closely with our partners to ensure the smooth operation of the M25.Key Responsibilities:Develop and implement an...


  • Leatherhead, Surrey, United Kingdom Beaverbrook Full time

    Beaverbrook is a luxury hospitality company looking for a highly skilled Finance Operations Manager to join our team. As a senior member of the finance team, you will be responsible for managing all aspects of finance operations, including accounts payable, payroll, and budgeting.This is a challenging and rewarding role that requires a high degree of...


  • Leatherhead, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey.Location: Leatherhead in Surrey, with some working from home and within the community across Surrey Salary: Circa £32,000 As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement...