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Senior Call Centre Operations Manager
1 month ago
We are seeking an experienced Senior Call Centre Operations Manager to lead a team of 12-15 professionals in Surrey or London. This is a unique opportunity to guide and develop your team, with the possibility of occasional remote work.
Job SummaryThe successful candidate will be responsible for overseeing the day-to-day operations of our contact centre, ensuring excellent service delivery and adherence to company policies. If you have a proven track record in team leadership and are looking for a new challenge, we encourage you to apply.
About the Role- We are offering a competitive salary of up to £34,000 basic per annum, depending on experience.
- A comprehensive benefits package includes private medical and dental cover, as well as 25 days holiday + bank holidays + option to buy up to 5 extra days.
As a Senior Call Centre Operations Manager, you will be responsible for:
- Leading and managing a team of 12-15 call centre agents, providing guidance and support to ensure exceptional customer service.
- Developing and implementing operational strategies to improve efficiency, productivity, and quality of service.
- Maintaining accurate records and reports, including performance metrics and team activity.
- Collaborating with other departments to achieve business objectives and resolve issues.
- Implementing changes to processes and procedures as needed.
Lloyd Recruitment Limited is a leading recruitment agency with a strong presence in Surrey and London. We pride ourselves on delivering exceptional results for our clients and candidates alike.
