Contact Centre Team Leader
3 days ago
Contact Centre Team Leader
Upto £34,000 basic
Pension
Remote working with very occasional travel to Surrey or London office for team catchups
Mon-Friday - no weekends
Operational hours: (phone number removed)pm - shifts are on a 4-week rota basis
Private Medical and Dental cover
25 days holiday +bank holidays +option to buy upto 5 extra days.Experienced Team Leader sought, to guide a team of 12-15 call centre agents for a financially regulated, multi award winning client.
Working remotely in a team of 7 other TL's, you'll be reporting into the Contact Centre Manager on a daily basis on the activities of your team. We are targeting someone who enjoys motivating, guiding and supporting a team, to achieve and exceed KPI's as well as their own personal targets.
Communicating via phone and email, you and your team will provide support to customers and clients on the full range of products and services offered by this client. This can only be achieved through first class training, support and development - something this business takes very seriously, and actively encourages in their staff.
You'll be involved in performance reviews, 1-2-1's, weekly team buzz sessions, initiatives and drives, recruitment and talent planning, managing absence and holiday requests/cover, as well as auditing/monitoring/reviewing calls to identify improvements and standards are met in line with regulations and company guidelines.
Experience of working in the finance sector and/or a regulated environment would be very beneficial to your application.
Refer a friend and earn up to £500
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
KW14423
-
Contact Centre Team Leader
4 weeks ago
Leatherhead, United Kingdom CV-Library Full timeContact Centre Team Leader Upto £34,000 basic Pension Remote working with very occasional travel to Surrey or London office for team catchups Mon-Friday - no weekends Operational hours: (phone number removed)pm - shifts are on a 4-week rota basis Private Medical and Dental cover 25 days holiday +bank holidays +option to buy upto 5 extra...
-
Contact Centre Agent
5 months ago
Leatherhead, United Kingdom Tima Contact Center Full timeJob Title: Call Center Representative **Duties**: - Inbound and outbound communications with Members and Potential Members - Member Service Calls, Member Issue Calls, Sales Calls - Handle customer inquiries and resolve complaints in a professional and timely manner - Upsell products or services to customers when appropriate - Perform data entry and...
-
Customer Service Team Leader
5 months ago
Leatherhead, United Kingdom T Brown Group Full time**T Brown Group are looking for an experienced Weekend Customer Service Team Leader to join our team, based in Leatherhead**: - FTE £30,000 per annum - Saturday & Sunday 8am - 5.30pm - 33 days Holiday pro rata (inclusive of Bank Holidays) - Pension Scheme - Free DBS **What will you be doing?** As part of the Customer Service Leadership Team, our Customer...
-
Care Team Leader
5 months ago
Leatherhead, United Kingdom Medicare Health Full time**Care Nursing Home, Old Age, Physical Disability, Dementia** **£13.50 an hour | Full Time | Small Nursing Home - Very Good CQC | NVQ 3 or Equivalent in Health and Social Care Adult Considered** A small private elderly and dementia Nursing Home in the **Leatherhead, Surrey **area are looking to recruit a **Care Team Leader** to work Full/Part Time for...
-
Customer Service Team Manager
4 weeks ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeJob Summary:We are seeking an experienced Team Leader to guide a team of customer service professionals in a fast-paced contact centre environment.Key Responsibilities:Lead a team of 12-15 customer service agents to achieve operational excellenceDevelop and implement effective training programs to enhance team performanceMonitor and analyze team performance...
-
Room Leader
2 weeks ago
Leatherhead, United Kingdom CV-Library Full timeRoom Leader: Join our happy childcare centre as a Room Leader! Our centres are focused on developing Little Learners from infancy to preschool. We make early education joyful, engaging and fun so children are happy to LEARN, PLAY, and GROW. We are looking for 2 Room Leaders! We believe everyone deserves to work in a happy environment. Join us to experience...
-
Room Leader
3 days ago
Leatherhead, United Kingdom The Learning Experience Full timeRoom Leader: Join our happy childcare centre as a Room Leader! Our centres are focused on developing Little Learners from infancy to preschool. We make early education joyful, engaging and fun so children are happy to LEARN, PLAY, and GROW. We are looking for 2 Room Leaders! We believe everyone deserves to work in a happy environment. Join us to experience...
-
Senior Call Centre Operations Manager
7 days ago
Leatherhead, United Kingdom Lloyd Recruitment Limited Full timeWe are seeking an experienced Senior Call Centre Operations Manager to lead a team of 12-15 professionals in Surrey or London. This is a unique opportunity to guide and develop your team, with the possibility of occasional remote work.Job SummaryThe successful candidate will be responsible for overseeing the day-to-day operations of our contact centre,...
-
Care Team Leaders
2 days ago
Leatherhead, Surrey, United Kingdom Anchor Hanover Full timeJob Overview">The Senior Care Assistant / Team Leader role at Anchor is an excellent opportunity for a dedicated and compassionate individual to make a positive impact on the lives of older people.">About the Role">We are seeking a highly skilled and experienced healthcare professional to join our team as a Senior Care Assistant / Team Leader. As a key...
-
Room Leader
3 weeks ago
Leatherhead, United Kingdom The Learning Experience Full timeRoom Leader Compensation: Up to £29,000 Join our happy childcare centre as a Room Leader! Our centres are focused on developing Little Learners from infancy to preschool. We make early education joyful, engaging and fun so children are happy to LEARN, PLAY, and GROW. We believe everyone deserves to work in a happy environment. Join us to experience why...
-
Barista Maestro Team Leader
5 months ago
Leatherhead, United Kingdom Costa Coffee Full timeBarista Maestro Team Leader Costa Leatherhead, Unit 15/16, Leatherhead, Surrey, United Kingdom Req #71773 08 July 2024 Team Leader (Barista Maestro) Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If...
-
Water Contact Analyst
4 months ago
Leatherhead, United Kingdom Smithers Full timeThis role reports to our Senior Technical Specialist and provides analytical testing services the main job purposes/ objective are as follows: Deliver a range of routine analytical testing programmes using expertise, problem solving skills, excellent attention to detail and practical skills to provide an effective service to customers. Produce high...
-
Opticians Team Leader
6 months ago
Leatherhead, United Kingdom Boots Full timeSummary Job Reference: - 223308BR Leatherhead, The Swan Centre Permanent 37.5 hours per week **About the opportunity.** A very exciting role where you will lead the day to day activities of the store. Reporting to the Store Manager - Hub you will support the team to provide the very best in store customer experience at Boots Opticians and from start to...
-
Microbiology Team Leader
3 months ago
Leatherhead, United Kingdom SRG Full timeAre you a passionate microbiology expert looking to lead a dynamic team? Join a growing team and make a significant impact on the brewing industry!As the Team Leader, you'll oversee yeast production, drive innovation, and manage customer relationships. Your expertise will be instrumental in ensuring that the yeast products meet the highest standards of...
-
Microbiology Team Leader
3 months ago
Leatherhead, United Kingdom SRG Full timeAre you a passionate microbiology expert looking to lead a dynamic team? Join a growing team and make a significant impact on the brewing industry!As the Team Leader, you'll oversee yeast production, drive innovation, and manage customer relationships. Your expertise will be instrumental in ensuring that the yeast products meet the highest standards of...
-
Microbiology Team Leader
3 months ago
Leatherhead, United Kingdom SRG Full timeAre you a passionate microbiology expert looking to lead a dynamic team? Join a growing team and make a significant impact on the brewing industry!As the Team Leader, you'll oversee yeast production, drive innovation, and manage customer relationships. Your expertise will be instrumental in ensuring that the yeast products meet the highest standards of...
-
Care Team Leaders
5 months ago
Leatherhead, United Kingdom Anchor Hanover Full timeVacancies consist of: 2 x 30 hours a week 2 x 28 hours a week Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the opportunity to use...
-
Learning Centre Manager
4 days ago
Leatherhead, Surrey, United Kingdom CV-Library Full timeAbout The RoleWe are looking for a highly skilled Learning Centre Manager to lead our Early Years programme. As a Learning Centre Manager, you will be responsible for overseeing the daily operations of our centre, including staff management, curriculum planning, and budgeting. This is a great opportunity to develop your leadership skills and make a real...
-
CIS team leader
1 month ago
Leatherhead, United Kingdom CV-Library Full timeWe have a permanent Transactional Team Leader (managing a team of 4) vacancy come up which is paying £40,000 in a huge finance team in for property and housing which has a high volume of invoices payments and transactions daily. * CIS Subcontractor experience is essential. Client Details Our client is a large finance team in Leatherhead,...
-
Accounts Team Leader
2 days ago
Leatherhead, United Kingdom Page Group Uk Full timeThe Accounts Team Leader will lead a team to ensure smooth financial operations and provide strategic input to the company's financial planning.This role is ideal for those with a strong background in accounting and finance, looking to utilise their skills within a professional services environment.Client Details Our client is a distinguished firm in the...