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Contact Centre Agent

7 months ago

Leatherhead, United Kingdom Tima Contact Center Full time

Job Title: Call Center Representative

**Duties**:

- Inbound and outbound communications with Members and Potential Members
- Member Service Calls, Member Issue Calls, Sales Calls
- Handle customer inquiries and resolve complaints in a professional and timely manner
- Upsell products or services to customers when appropriate
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure a positive experience
- Analyze customer needs and recommend appropriate solutions
- Follow call center scripts and guidelines to provide consistent service
- Provide excellent phone etiquette and customer service skills

**Skills**:

- Fluent in English, both written and verbal communication
- Ability to communicate effectively in a bilingual or multilingual environment is a plus
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and ability to handle high call volumes
- Spanish language proficiency is highly desirable

We are seeking a motivated and customer-oriented individual to join our call center team. As a Call Center Representative, you will be responsible for handling incoming calls, providing assistance to customers, and ensuring their satisfaction. This is an excellent opportunity for individuals who enjoy helping others and have strong communication skills.

In addition to competitive pay, we offer a comprehensive benefits package including medical, dental, and vision insurance. Paid training will be provided to ensure your success in this role.

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leatherhead, KT22 7LT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person