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Customer Service Director

2 months ago

Mexborough, Doncaster, United Kingdom Supplies for Candles Full time

{"h1": "Customer Service Manager", "p": "We are seeking an experienced Customer Service Manager to join our team at Supplies for Candles. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and relationship-building.

Key Responsibilities:

* Manage a customer service team of 2, responding to customer queries and resolving issues in a timely and professional manner
* Close and generate sales deals over the phone, maintaining good customer relationships and driving revenue growth
* Work closely with other departments, particularly the distribution team, to ensure seamless customer service
* Provide training and supervision to staff to deliver a high standard of customer service

Requirements:

* Comfortable presenting products or services over the phone and dealing with complaints and queries
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a fast-growing company in the Home Lifestyle and Personal Care sectors
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you"}