Administrative Support Specialist
1 week ago
Job Title: Administrative Support Specialist
Job Summary: We are seeking an experienced Administrative Support Specialist to join our team at Williams Lea Limited. The successful candidate will provide daily back-office services for our clients and teams, including reprographics and mail services in both physical and digital environments.
Key Responsibilities:
- Deliver an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Filing and file housekeeping
- Understanding and processing of principle documents
- Maintain all filing and work areas in a tidy and orderly manner
- Collect file and documents from client areas and return files to shelves
- Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures. Replenish copiers with all consumables
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Ensure that job requests are tracked on system properly before beginning new request
- Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Binding final form documents
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Deal with any customer enquires in a prompt and efficient manner
- Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
Requirements:
- Experience in administration and document production
- Computer literacy
- Can-do attitude
Benefits:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
Equality and Diversity:
Williams Lea Limited values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
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