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Customer Service Representative

2 months ago

StokeonTrent, United Kingdom Adecco Full time
Job Description

We are seeking a skilled and reliable Customer Service Representative to join our team at a public sector client. As a key member of our team, you will be responsible for providing exceptional service to our customers, answering incoming calls, and resolving complex issues efficiently.

Key Responsibilities:
  • Answer incoming calls promptly and professionally, addressing customer inquiries and concerns
  • Provide accurate and relevant information regarding services, policies, and procedures
  • Document and update records in an organized manner
  • Maintain a positive and friendly rapport with customers, ensuring a high level of customer satisfaction
  • Collaborate with team members to resolve complex customer issues efficiently
Requirements:
  • Exceptional communication skills, both verbal and written
  • Good computer skills
  • Ability to multitask and navigate computer systems efficiently
  • Strong problem-solving skills and ability to think quickly on your feet
  • Excellent attention to detail and accuracy in documentation
  • Adaptable and open to learning new systems and technologies
Why Work with Our Client:
  • Join a welcoming and inclusive team that values collaboration and teamwork
  • Take part in comprehensive training programs to enhance your skills and knowledge
  • Experience a fast-paced and lively work environment that keeps you engaged
  • Opportunity to make a difference and positively impact people's lives through public service
Why Adecco:
  • Candidate of the month
  • Perks at Work discount vouchers and collect points to spend
  • Support program with 24/7 helpline
  • Eye care vouchers
  • Competitive pension scheme