Customer Service Representative

4 months ago

StokeonTrent, United Kingdom FOODHUB Full time

**FOODHUB IS GROWING AND WE WANT TO SPEAK TO YOU**

Foodhub is one of the fastest growing tech companies in Staffordshire and already one of the largest food ordering platforms in the UK. As part of our growth, we are now looking for EVEN MORE Customer Service Professionals to join the Foodhub family based in Fenton and help continue developing our centre of customer excellence. If you are someone that wants to be more than just a number and are looking to work for a business that will treat you well, help you further your career and develop you professionally, then read on and get in touch.

We are looking for people that have fantastic communication skills, love speaking to people and have the natural ability to help our clients solve day-to-day problems. In return for this, you will be rewarded with a competitive salary and opportunities to progress. This opportunity gives you a chance to work in an environment that is exciting everyday, not just something you do to pay those ever-increasing bills

**Role Summary**

**Shifts will be - Any 5 days out of 7**

**Working hours : 1.00 Pm to 10.00 Pm compromising of 9 hour shifts.**

The job roles and responsibilities are,
- Calling clients to confirm orders and perform FCR for client-related requests.
- Agents will also be trained to respond publicly via social media on behalf of the organization and will also respond to product reviews.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters

**Requirement**:

- Strong phone contact handling skills and active listening
- Ability to multitask, priorities, and manage time effectively
- Ability to work under pressure
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Excellent communication and presentation skills.
- Excellent analytical skills

**Benefits**:

- 33 days holidays (inclusive of Bank Holidays)
- Holiday exchange - Buy up to 5 days holiday per year
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

**Benefits**:

- On-site parking

Application question(s):
**Experience**:

- Contact Center: 2 years (required)

Work Location: In person

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