Service Management Office Lead

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Johnson Controls Full time

At Johnson Controls, we are seeking a highly skilled Service Management Office Lead to join our Industrial Refrigeration team.

This role is a key part of our business, responsible for ensuring our IREF division delivers on its corporate KPIs and mandatory compliance. The successful candidate will drive the management of our team of technicians, providing technical support and coaching to ensure they have the skills and knowledge needed to excel in their roles.

The ideal candidate will have a strong technical background in industrial refrigeration, with experience in a leadership role and a proven ability to manage budgets and drive operational efficiency. They will be able to communicate complex technical information to a non-technical audience and have excellent leadership, communication, and interpersonal skills.

The Service Management Office Lead will be responsible for managing the on-call roster, participating in Safety Week activities, and ensuring that technicians' tools are calibrated and Electrical tools are PAT tested. They will also support the team in identifying First Time Fix and driving client service delivery, ensuring compliance with Johnson Controls' safety culture and all applicable safety standards.

This is an excellent opportunity for an experienced technician with leadership skills and industrial refrigeration technical knowledge to step into a senior role and make a real impact on our business.

We offer a comprehensive benefits package, including a competitive salary, overtime paid at premium rates, stand-by allowance, call-outs, and travel paid on top of basic salary. We also provide a service vehicle, mobile phone, tablet, PPE, and any specialist equipment needed for the role.

This role is a great fit for someone who is passionate about industrial refrigeration, has a strong technical background, and is looking for a challenging and rewarding career opportunity.

We are committed to creating a safe and inclusive work environment, where everyone has the opportunity to thrive and grow. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.

  • We offer a collaborative and empowering company culture where your voice and ideas will be heard.
  • Our benefits package includes a comprehensive range of perks and discounts.
  • We provide ongoing training and development opportunities to help you grow in your career.
  • We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all.

This is a full-time position, and the successful candidate will be based in our industrial refrigeration facility.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about industrial refrigeration and want to make a real impact on our business, we encourage you to apply for this role.


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