Hospitality Services Manager

6 days ago


Eye, United Kingdom Opus People Solutions Full time

Opus People Solutions is seeking a Hospitality Manager in Eye.

As a Hospitality Manager, you will create an outstanding experience for residents in our clients care home. Your responsibilities will include overseeing all aspects of hospitality services, from ensuring a nutritious food service to maintaining the highest standards in housekeeping and maintenance.

Key Responsibilities:

  • Foster a positive, collaborative work environment focused on continuous improvement and high-quality service.
  • Provide exceptional resident experiences, consistently exceeding their expectations.
  • Oversee food service operations, working closely with the chef to ensure timely, high-quality meals.
  • Develop and manage engaging activities that promote residents' well-being and enjoyment.
  • Ensure a welcoming and well-maintained environment with top-tier cleanliness standards.
  • Address maintenance issues quickly to maintain the facility in excellent condition.
  • Manage the hospitality budget, ensuring revenue targets are met while controlling costs.
  • Build strong relationships with residents, families, and staff to foster a sense of community.
  • Ensure staff are well-trained and equipped to perform at their best.
  • Maintain compliance with health and safety, employment laws, and other regulations, keeping thorough records.

Requirements:

  • Previous experience in hospitality, ideally within a hotel or similar care home setting.
  • Excellent communication, leadership, and interpersonal skills.
  • Strong organizational skills and punctuality.
  • This is an active, hands-on role We're seeking someone with a warm personality and a genuine love for delivering personalised hospitality.


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