Hospitality Services Manager
4 weeks ago
Opus People Solutions is seeking a highly skilled Hospitality Manager to lead our care home in Eye.
This is an exciting opportunity to create a warm and welcoming environment for our residents, focusing on delivering exceptional hospitality services.
As a key member of our team, you will be responsible for overseeing all aspects of hospitality operations, including food service, housekeeping, and maintenance.
You will work closely with our chef to ensure timely and high-quality meals, develop engaging activities that promote residents' well-being, and maintain a welcoming and well-maintained environment.
To succeed in this role, you will need to have previous experience in hospitality, excellent communication and leadership skills, and a strong ability to work independently.
We are looking for someone with a warm personality and a genuine love for delivering personalized hospitality.
Key Responsibilities:
- Foster a positive and collaborative work environment focused on continuous improvement and high-quality service.
- Provide exceptional resident experiences, consistently exceeding their expectations.
- Oversee food service operations, working closely with the chef to ensure timely and high-quality meals.
- Develop and manage engaging activities that promote residents' well-being and enjoyment.
- Ensure a welcoming and well-maintained environment with top-tier cleanliness standards.
- Address maintenance issues quickly to maintain the facility in excellent condition.
- Manage the hospitality budget, ensuring revenue targets are met while controlling costs.
- Build strong relationships with residents, families, and staff to foster a sense of community.
- Ensure staff are well-trained and equipped to perform at their best.
- Maintain compliance with health and safety, employment laws, and other regulations, keeping thorough records.
Requirements:
- Previous experience in hospitality, ideally within a hotel or similar care home setting.
- Excellent communication, leadership, and interpersonal skills.
- Strong organizational skills and punctuality.
- This is an active, hands-on role, requiring a warm personality and a genuine love for delivering personalized hospitality.
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