Complaints Resolution Specialist

3 weeks ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

About Us

Anglian Home Improvements is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of Succeed Together we are committed to Equality, Diversity and Inclusion.

We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Job Description:

As a Financial Complaints Handler at Anglian Home Improvements, you will be responsible for managing and resolving customer complaints related to financial products and services. You will conduct thorough investigations, gather and analyse relevant data, liaise with internal teams, and review transaction records.

Required Skills and Qualifications:

  • Strong Complaint Resolution Skills: Ability to manage and resolve complex customer complaints in a fair and timely manner.
  • In-Depth Regulatory Knowledge: Strong understanding of industry regulations, relevant legislation and company policies.
  • Excellent Communication Abilities: Ability to communicate clearly and concisely with customers, internal teams and stakeholders.
  • Problem-Solving and Analytical Skills: Ability to analyse complex data, identify solutions and implement effective resolutions.
  • Empathy and Professionalism: Ability to handle sensitive situations with empathy and professionalism.

Benefits:

  • Competitive Salary: £35,000 - £45,000 per annum.
  • 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off.
  • Paid time off annually to volunteer.
  • Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders.
  • Heavily discounted group discount scheme on all products.
  • Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers.
  • Opportunity to work with a forward-thinking and supportive team.
  • Career development and continuous learning opportunities.


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