Chief Operations Manager

2 weeks ago


London, Greater London, United Kingdom Financial Ombudsman Services Full time

At the Financial Ombudsman Service, we're committed to being a great place to work. We're looking for a skilled Chief Operations Manager to lead our IT Application Operations team in London.

As a key member of our senior leadership team, you'll be responsible for ensuring the smooth operation of our Workday and corporate applications. You'll develop and maintain strong relationships with suppliers, agreeing internal SLAs and communication channels to ensure issues are escalated efficiently.

You'll also focus on process improvement, identifying areas for cost reduction, efficiency gains, and resolving underlying issues. Your team will be working closely with end-users at various seniority levels, as well as handling ad-hoc business requests.

We require someone with experience in leading teams delivering exceptional customer service and technical support. Your detailed knowledge of Workday is essential, as is your ability to build strong relationships with internal and external stakeholders.

A competitive salary package is on offer, including an estimated £85,000 per annum. Additional benefits include 25 days' holiday entitlement, a generous pension, and access to extensive well-being resources.

We're proud to be an inclusive employer, welcoming applications from underrepresented groups. If you're passionate about helping people get the most out of systems, apply with your CV by Friday 7th June 2024.



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