Chief Operations Officer

2 weeks ago


London, Greater London, United Kingdom CTI Full time
Chief Operations Officer

CTI is seeking a seasoned Chief Operations Officer to lead the scaling of our neo bank's operations. The ideal candidate will have a proven track record of implementing and enhancing strategies and operations for collections, as well as utilizing advanced fraud detection technologies and methodologies to combat application and transaction fraud.

The successful candidate will oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs, and ensure compliance with all regulatory requirements related to financial crime. They will also manage complaints, provide transparent reporting to the CEO and board, and adopt a hands-on approach to building operations from the ground up.

The ideal candidate will possess an engineering mindset, demonstrating the capability to approach challenges from foundational principles, and hold extensive knowledge and comprehension of operational risk and the associated regulatory frameworks. They will be proactive and hands-on, willing to engage deeply with the intricacies of operations, and focused on customer experience, with the ability to analyze how processes and systems impact customer outcomes.

The Chief Operations Officer will be responsible for optimizing workflows to drive productivity and enhance service delivery, implementing best practices in operational management to mitigate risks and ensure compliance, and leveraging data-driven insights to refine processes and enhance overall performance.

Requirements:
  • Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
  • Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
  • Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
  • Proactive and hands-on approach, willing to engage deeply with the intricacies of operations.
  • Focused on customer experience, with the ability to analyze how processes and systems impact customer outcomes.
  • Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
  • Optimising workflows to drive productivity and enhance service delivery.
  • Implementing best practices in operational management to mitigate risks and ensure compliance.
  • Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.


  • London, Greater London, United Kingdom Ashby Jenkins Recruitment Full time

    Chief Operating Officer OpportunityWe are excited to partner with Ashby Jenkins Recruitment in their search for a Chief Operating Officer for a fixed-term contract of 10 months. Ashby Jenkins Recruitment is dedicated to attracting career changers into the teaching profession, connecting them with a supportive network to amplify their impact in schools.Job...


  • London, Greater London, United Kingdom Ashby Jenkins Recruitment Full time

    Chief Operating Officer OpportunityWe are excited to partner with Ashby Jenkins Recruitment in their search for a Chief Operating Officer for a fixed-term contract of 10 months. Ashby Jenkins Recruitment is dedicated to attracting career changers into the teaching profession, connecting them with a supportive network to amplify their impact in schools.Job...


  • London, Greater London, United Kingdom capital Full time

    Chief of Staff to the Chief Product, Technology & Marketing OfficerWe are a leading trading platform that is ambitiously expanding to new markets and geographies. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of talented...


  • London, Greater London, United Kingdom capital Full time

    Chief of Staff to the Chief Product, Technology & Marketing OfficerWe are a leading trading platform that is ambitiously expanding to new markets and geographies. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of talented...


  • London, Greater London, United Kingdom capital Full time

    Chief of Staff to the Chief Product, Technology & Marketing OfficerWe are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best...


  • London, Greater London, United Kingdom capital Full time

    Chief of Staff to the Chief Product, Technology & Marketing OfficerWe are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to join their team in a dual role. As the Chief Operating Officer and Chief Financial Officer, you will play a pivotal role in overseeing the strategic and operational aspects of the firm's...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to join their team in a dual role. As the Chief Operating Officer and Chief Financial Officer, you will play a pivotal role in overseeing the strategic and operational aspects of the firm's...


  • London, Greater London, United Kingdom Hire Ground Full time

    Chief Operating Officer We are seeking a dynamic and proactive Chief Operating Officer to join our team at Hire Ground. The successful candidate will work closely with the Chief Executive to develop and implement the charity's strategy, ensuring all operational governance, finance, and HR matters are dealt with effectively and to the highest standard. Key...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office for entrepreneurs, ultra-high net worth families, and institutions, is seeking an experienced and dynamic professional to join their team in the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThe...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office for entrepreneurs, ultra-high net worth families, and institutions, is seeking an experienced and dynamic professional to join their team in the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThe...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, seeks an experienced professional to fill the dual role of Chief Operating Officer and Chief Financial Officer. This dynamic position requires a strategic thinker with expertise in financial management, compliance, and business...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to join their team in a dual role. As the Chief Operating Officer and Chief Financial Officer, you will play a pivotal role in overseeing the strategic and operational aspects of the firm's...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to join their team in a dual role. As the Chief Operating Officer and Chief Financial Officer, you will play a pivotal role in overseeing the strategic and operational aspects of the firm's...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to fill the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThis is a pivotal position that requires a strong leader with expertise in financial planning,...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office, is seeking an experienced professional to fill the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThis is a pivotal position that requires a strong leader with expertise in financial planning,...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office for entrepreneurs, ultra-high net worth families, and institutions, is seeking an experienced and dynamic professional to join their team in the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThe...


  • London, Greater London, United Kingdom Norman Alex Full time

    Chief Operating Officer and Chief Financial OfficerNorman Alex, a global investment advisory firm and private investment office for entrepreneurs, ultra-high net worth families, and institutions, is seeking an experienced and dynamic professional to join their team in the dual role of Chief Operating Officer and Chief Financial Officer.About the RoleThe...


  • London, Greater London, United Kingdom Capital Com Australia limited Full time

    Chief of StaffWe are seeking a highly skilled and experienced Chief of Staff to join our team at Capital Com Australia Limited. As a key advisor to our Chief Product, Technology & Marketing Officer, you will play a critical role in driving the company's strategic vision and operational plans.Key Responsibilities:Collaborate closely with the Chief Product,...


  • London, Greater London, United Kingdom Capital Com Australia limited Full time

    Chief of StaffWe are seeking a highly skilled and experienced Chief of Staff to join our team at Capital Com Australia Limited. As a key advisor to our Chief Product, Technology & Marketing Officer, you will play a critical role in driving the company's strategic vision and operational plans.Key Responsibilities:Collaborate closely with the Chief Product,...