Shift Manager

5 days ago


Isleworth, Greater London, United Kingdom Goals Full time

Job Summary:

We are seeking a highly motivated and organized Shift Supervisor to join our team at Goals. As a Shift Supervisor, you will be responsible for providing exceptional customer service, managing a team of staff, and ensuring the smooth operation of our facilities.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service to our players, responding to their needs and concerns in a professional and courteous manner.
  • Team Management: Lead and motivate a team of staff, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Facility Management: Oversee the day-to-day operations of our facilities, ensuring they are clean, safe, and well-maintained.
  • Revenue Growth: Work with our sales team to identify opportunities to increase revenue and meet income targets.
  • Continuous Improvement: Collaborate with our management team to implement process improvements and ensure we are delivering the best possible experience for our customers.

Requirements:

  • Leadership Experience: Proven experience in a leadership role, with a track record of success in managing teams and driving results.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer needs and concerns in a professional and courteous manner.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with staff, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.
  • Training and Development: Ongoing training and development opportunities to help you succeed in your role.


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